fq99 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") govern the use of the fq99 platform and all of its services. By accessing the website, opening an account, or using any service, you agree to be fully bound by these Terms.

fq99 is an online betting and casino platform operated for users in Bangladesh. In these Terms, "we", "us", or "platform" refers to fq99, and "you" or "user" refers to any registered or unregistered individual who uses this website.

These Terms are written in Bengali and that version is the final and authoritative one. If any ambiguity arises in a translation, the Bengali version will prevail. If you disagree with any part of these Terms, please refrain from using our services.

We reserve the right to amend these Terms at any time with little or no notice. Continued use of the platform after any changes means you have accepted the updated Terms.

2. Eligibility and Age Requirement

To use fq99's services, you must meet the following eligibility requirements:

• You must be 21 years of age or older ("For 21+ only").
• You must not be subject to any legal restriction that prevents you from using online betting services.
• You must operate the account in your own name and using your own funds.
• All information you provide must be truthful, accurate, and complete.

fq99 reserves the right to verify age and identity at any time. Failure to respond to a verification request may result in the account being suspended or closed. Gambling by minors is strictly prohibited, and any breach of this rule will result in account termination and forfeiture of all deposited funds.

3. Account Registration

3.1 Registration Process

To open an account at fq99, you must provide accurate and complete personal information. Only one account per person is permitted. If a person holds multiple accounts, all of them will be closed and deposited funds may be forfeited.

3.2 Accuracy of Information

If any information provided at registration changes, you are required to notify the support team immediately. Providing false information may result in the account being closed at any time.

3.3 Identity Verification (KYC)

fq99 may, at its discretion, request government-issued identification, proof of address, or other documents for identity verification (KYC) at any time. If documents are not submitted within the given deadline, withdrawals may remain on hold.

4. Account Security

You are solely responsible for keeping your username and password confidential. You are accountable for all activities carried out through your account.

• Never share your login details with anyone else.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Log out at the end of every session, especially on shared or public devices.
• Use a strong password and change it regularly.

fq99 is not liable for any loss resulting from unauthorized access to an account, unless it is proven that the loss was caused by our own negligence.

5. Deposits and Withdrawals

5.1 Deposits

You can deposit funds at fq99 using bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 for each method. Deposited funds are generally credited to the account instantly.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals are made via bKash, Nagad, and Rocket — funds are sent back through the same method used for the deposit.

5.3 Verification and Delays

Withdrawals may be delayed if a security check is required or if account verification has not been completed. Once a withdrawal request has begun processing, it may not be possible to cancel it.

fq99 reserves the right to suspend or cancel any transaction if illegal activity is suspected.

6. Bonuses and Promotions

6.1 Welcome Bonus

New users at fq99 receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.

6.2 Wagering Requirements

To withdraw bonus funds, you must wager only 10 times the bonus amount (not the deposit plus bonus). Example: ৳1,000 bonus × 10 = after wagering a total of ৳10,000, winnings from the bonus become withdrawable.

6.3 General Bonus Rules

• Bonus offers apply only to eligible account holders.
• Claiming a bonus more than once from the same person, household, address, or device is prohibited.
• If bonus abuse is proven, the bonus and any related winnings will be cancelled.
• Attempting to withdraw a bonus before completing the wagering requirement will result in forfeiture of the bonus.
• Each promotional offer has its own validity period and conditions; these will be stated in the applicable terms section.

7. Betting Rules

7.1 Bet Acceptance

Once a bet has been confirmed as final, it generally cannot be changed or cancelled. fq99 reserves the right to refuse or limit any bet without giving a reason.

7.2 Technical Issues

If a bet is cancelled due to a system outage, network issue, or data error, fq99 will return the original stake for that bet to the user.

7.3 Result Settlement

Sports betting results will be settled based on the official result of the relevant event. In disputed cases, fq99's decision will be considered final.

7.4 Casino Games

The outcome of all casino games is determined by a Certified Random Number Generator (RNG). fq99 is committed to ensuring fair play.

8. Prohibited Activities

The activities listed below are strictly prohibited on fq99. Violating these rules may result in account termination and forfeiture of all funds:

• Any form of fraud, deception, or dishonest activity.
• Abusing the bonus system or attempting to earn bonuses through artificial means.
• Creating multiple accounts or using a third party's account.
• Operating an account under someone else's identity.
• Using software bots, scripts, or automated tools to exploit the system.
• Money laundering or transacting with illegally obtained funds.
• Attempting to compromise the security or integrity of the platform.
• Harassing or threatening other users.

fq99 may investigate or suspend an account without prior notice if suspicious activity is detected.

9. Responsible Gaming

fq99 is deeply committed to responsible gambling. We want our users to play safely for entertainment purposes.

• Use the tools available to set your own deposit and betting limits.
• Never treat gambling as a source of income.
• Never view gambling as a way to recover money you have lost.
• If you notice signs of addiction to gaming, please contact us.
• Use the self-exclusion feature if needed.

For more information, visit our Responsible Gaming page.

10. Privacy and Data Protection

fq99 places the highest importance on protecting users' personal information. The information you provide is secured by SSL encryption and is never shared with unauthorized third parties.

The information we collect is used to operate the platform, verify identity, prevent fraud, and improve service quality. For more details, please read our Privacy Policy.

11. Service Suspension and Account Closure

11.1 Closure by fq99

fq99 may suspend or close an account with little or no notice in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraud or suspicious activity.
• Provision of false information.
• Legal or regulatory reasons.

11.2 Closure by the User

You may request to close your account at any time by contacting our support team. Any applicable bonuses will be forfeited before the account is closed, however any eligible balance will remain withdrawable.

12. Limitation of Liability

To the maximum extent permitted by applicable law, fq99 is not liable for:

• Indirect, incidental, or consequential losses.
• Failed transactions caused by internet connection disruptions.
• Losses caused by errors on the part of third-party service providers.
• Force majeure events such as natural disasters, cyber attacks, and similar circumstances.

fq99's maximum liability will never exceed the actual balance in your account at the time of the relevant incident.

13. Changes and Updates to Terms

fq99 reserves the right to revise, change, or update these Terms at any time. For significant changes, we will endeavour to notify you via your registered email or through a notice on the platform.

Continued use of fq99 after updated Terms have been published means you have accepted the new Terms. We therefore recommend visiting this page regularly.

If any provision of these Terms is found to be unlawful or unenforceable under applicable law, only that provision will be removed and the remaining Terms will continue in full force.

14. Contact

If you have any questions, complaints, or suggestions about these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English, after logging in to the platform.

Our support team is always ready to answer any of your questions. Stay with fq99 and enjoy safely.