fq99 Privacy Policy — Your Information Is Fully Protected

This Privacy Policy ("Policy") describes the terms governing the collection, use, storage, and protection of information between the fq99 platform ("Platform", "we", "us") and its users ("you", "your"). By creating an account on fq99 or using the platform, you agree to all the terms of this Policy.

We believe you should have complete control over your personal information. That is why fq99 uses SSL encryption technology to keep all your data secure and never sells it to third parties.

1 What Information We Collect

fq99 is committed to maintaining a safe and transparent relationship with you. We collect only the information that is necessary to provide our services and meet legal obligations.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Active mobile number (for communication and verification)
• Email address (alternative contact method)
• Information linked to your preferred payment method (bKash, Nagad or Rocket number)

1.2 Transaction and Financial Information

To keep deposit and withdrawal processes secure, we collect:

• Transaction date, time, and amount
• Identity of the payment method used (bKash, Nagad, Rocket)
• Transaction reference number and status
• Account balance and bonus usage history

1.3 Technical and Usage Information

The following is collected automatically to improve platform quality and ensure security:

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Cookie and local storage data
• Game play history and preferences

2 Purpose of Using Information

fq99 uses collected information only for the following legitimate purposes. No information is sold commercially to third parties.

2.1 Service Operations

• Account creation and management, and identity verification
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Customer support and issue resolution
• VIP program management and cashback calculation

2.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Verifying information to prevent money laundering
• Preventing access by minors (to ensure 21+)
• Complying with legal obligations and regulations

2.3 Service Improvement

• Analysis to improve the platform experience
• Identifying and resolving technical issues
• Data analysis to develop new games and features
• Providing a personalized gaming experience

3 Data Storage and Security

We follow the highest industry standards to protect your information. fq99 uses SSL (Secure Socket Layer) encryption to secure all data transmissions.

3.1 Technical Security Measures

• All data transmissions secured through 256-bit SSL encryption
• Firewall and intrusion detection systems active
• Regular security audits and vulnerability testing
• Password hashing and token-based authentication
• Restricted access — only authorized staff can view information

3.2 Data Retention Period

We retain your information while your account remains active. Even after an account is closed, some information may be retained for a defined period due to legal obligations. Financial transaction records are kept in accordance with applicable regulations.

3.3 Steps in Case of a Data Breach

If a data security breach occurs for any reason, fq99 will promptly notify the affected users and take the necessary protective measures. Notification will be made via the registered mobile number or email.

4 Sharing Information with Third Parties

fq99 never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with bKash, Nagad, and Rocket for payment processing. These partners also follow strict privacy policies and their use of information is limited to the specified purpose.

Only applicable gameplay-related information is also shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.

4.2 Legal Obligations

We are required to provide necessary information in response to lawful requests from government authorities or law enforcement agencies. In such cases, we will not provide any information beyond what is legally required.

4.3 Business Changes

In the event of a business merger or acquisition, information may be transferred, but the new authority will also be required to comply with this privacy policy and users will be notified in advance.

5 Cookies and Tracking Technologies

fq99 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure basic functionality.
• Functional Cookies: To remember your preferences, such as language or game choices.
• Analytics Cookies: To collect anonymous statistics about platform usage.
• Security Cookies: To detect fraudulent activity and keep your account secure.

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, please note that disabling some cookies may cause certain platform features to not work properly.

6 Your Rights and Controls

Through your fq99 account, you can maintain full control over your own information. Your main rights are described below:

6.1 Right to Access and Review Information

You have the right to know at any time what information fq99 holds about you. Contact our support team and we will provide you with a detailed summary of your information.

6.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request a correction. Some changes may require additional verification to confirm your identity.

6.3 Right to Close Your Account

You can request to close your fq99 account at any time. After closure, information beyond what is required by legal obligations will be deleted within a defined period. Account closure will take effect once any pending transactions or outstanding payments are completed.

6.4 Right to Opt Out of Marketing Communications

If you wish to stop receiving our promotional messages, please inform our support team. However, transaction-related and security messages will continue as they are an essential part of the service.

7 Protection of Minors' Information

fq99 strictly refrains from providing services to anyone under the age of 21. Age verification is a mandatory step in the account registration process.

If a minor's information enters our system for any reason, the relevant account will be closed immediately upon detection and all information will be deleted. fq99 does not collect or store any information related to minors' gaming.

8 Responsible Gaming and Data Use

fq99 places the highest importance on responsible gaming. We may use information about your gaming behavior to protect your interests. If gaming patterns appear problematic, our system can automatically take precautionary measures.

You can set deposit limits, take a temporary break, or permanently close your account at your own request. To learn more, visit our Responsible Gaming page.

9 Policy Changes and Updates

fq99 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• SMS notification to your registered mobile number
• A clear notice on the platform at the time of login
• Email notification where applicable

Continuing to use the platform after an update will be considered acceptance of the new policy. If you do not agree to the new policy, please contact our support team to close your account.